Privacy Policy

This Privacy Policy explains how Throttle & Torque may collect, use, and share information when you use our website, request service, contact us, create an account, or place an online order.

Information We May Collect

  • Name, email address, phone number, and contact details
  • Service location and scheduling information
  • Vehicle information, including year, make, model, VIN, license plate, mileage, and service details when provided
  • Fleet or business information when requesting fleet service
  • Online-store account, order, shipping, and billing information
  • Messages, form submissions, photos, or other information you choose to send us
  • Website and device information such as browser type, device type, pages visited, and general usage data

How We Use Information

  • Review and schedule service requests
  • Prepare estimates, invoices, and service-related communications
  • Complete and support online-store orders
  • Provide customer support and respond to questions
  • Maintain customer and order records
  • Improve our website, services, store, and customer experience
  • Prevent fraud, abuse, spam, or security issues
  • Comply with applicable legal, tax, accounting, or business obligations

Payments

Payments may be processed by secure third-party payment providers such as Stripe and other supported processors. Payment providers may collect and process payment information under their own privacy and security practices. Throttle & Torque does not intentionally store full payment-card numbers on our website.

Online Orders & Fulfillment

When you purchase a physical product, information needed to complete the order may be shared with service providers involved in payment processing, ecommerce operations, shipping, fulfillment, or made-to-order production. This may include providers that support WooCommerce, Printful, shipping services, and other vendors used to fulfill your order.

Forms, CRM & Service Requests

Information submitted through service-request forms, contact forms, or customer portals may be processed using tools that support our website and customer workflow, including WordPress, Jotform, Jetpack CRM, and related services.

Website Analytics, Cookies & Advertising Tools

Our website may use cookies, analytics, security tools, ecommerce features, and advertising or measurement technologies. These tools can collect technical information about visits and interactions to help us understand site performance, protect the website, measure marketing, and improve the customer experience.

Third-party services connected to the website may set or read their own cookies or similar technologies according to their policies.

Phone, Email & Text Communications

If you contact us or request service, we may use the contact information you provide to communicate about appointments, estimates, service updates, orders, customer support, and related follow-up. Standard carrier messaging or data rates may apply to text messages.

Information Sharing

Throttle & Torque does not sell or rent personal information. Information may be shared with service providers when reasonably necessary to operate the website, process payments, fulfill orders, provide requested services, protect the business or website, or comply with legal obligations.

Data Security & Retention

We take reasonable steps to protect customer information, but no website, internet transmission, or electronic storage system can be guaranteed completely secure. Information may be retained for as long as reasonably necessary for customer service, business records, order history, legal obligations, accounting, security, or other legitimate business purposes.

Your Choices & Requests

You may contact us to request access to, correction of, or deletion of certain personal information when applicable. Some information may need to be retained for legal, accounting, transaction, security, or business-record purposes.

Contact

Throttle & Torque
Wildomar, California
Email: info@throttleandtorque.com
Phone: (951) 805-8064

Updates to This Policy

We may update this Privacy Policy as our website, services, store, or business practices change. Updated versions become effective when posted on this page.