Refund & Returns Policy
We want customers to know what to expect before purchasing from Throttle & Torque. This policy applies to physical products purchased through our online store. Service payments, deposits, appointment fees, cancellation fees, and no-show fees are governed by the applicable service terms and are not merchandise returns.
Stocked Products & Accessories
Eligible stocked products may be returned within 30 days of delivery when they are unused, uninstalled, undamaged, and returned in their original packaging with proof of purchase.
Items that have been installed, used, altered, damaged after delivery, or returned without required packaging may be refused or may not qualify for a full refund.
Made-to-Order & Branded Merchandise
Many Throttle & Torque apparel and branded merchandise items are produced on demand specifically after an order is placed. Because these items are made to order, returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind are generally not accepted.
If a made-to-order item arrives damaged, defective, misprinted, or materially different from what was ordered, contact us so we can review the issue and determine the appropriate replacement or refund option.
Non-Returnable Items
- Installed, used, or altered vehicle parts and accessories
- Made-to-order merchandise except when damaged, defective, or incorrect
- Gift cards and digital products
- Items damaged after delivery due to misuse or improper installation
- Items marked final sale
Damaged, Defective, or Incorrect Orders
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item, packaging, and issue when available. We will review the claim and work with you on an appropriate resolution.
Refunds
Approved refunds are issued to the original payment method. Processing time after approval varies by bank or payment provider. Original shipping charges are generally non-refundable unless the return is the result of our error or an approved damaged/defective-item claim.
Return Shipping
For eligible standard returns, the customer is responsible for return shipping unless the return was caused by an incorrect, damaged, or defective item. Do not mail a return without contacting us first so we can provide the correct return instructions.
Order Changes & Cancellations
If you need to change or cancel an online product order, contact us immediately. We cannot guarantee changes or cancellations once fulfillment or production has started, particularly for made-to-order merchandise.
Contact Us
For return or refund questions, email info@throttleandtorque.com or call/text (951) 805-8064. Please include your order number when contacting us about an online purchase.